The ITILogix Solution

ITILogix  Corporation develops a On Demand solution or automating IT Service Management processes throughout an enterprise, on a local or global scale. ITILogix offers an On Demand solution for automating IT Service Management(ITSM) processes across an enterprise, on a local or global scale. ITILogix is an integrated solution that offers Service Desk, Incident, Problem, Change, Configuration, Service Level Management and Knowledge Management modules, all of which have been certified to an enhanced level of ITIL (Information Technology Infrastructure Library) compatibility.

Built on industry best practice methodology, including ITIL, ITILogix delivers an integrated solution with the lowest total cost of ownership for the IT Service Management market.

ITILogix delivers on this value proposition in the following ways:

• 100% web based technology enables simplified, rapid deployment - no installation is required on individual client machines
• Productivity gains from standardizing service management processes (based on industry best practice standards) across the enterprise
• Improving resource efficiency by empowering customers to use the self-service functionality. Customers can log and track their enquiries and solve issues online using the Knowledge Base.
• A technology solution for today's business environment

Predict - Strategic insight and objective information

Align - Best practices for IT operations

Deliver - Seamless change delivery processes

Manage - Identify, analyze, and resolve problems

About ITIL

ITIL assists in developing a process-driven approach to IT Service Management. The best practices of ITIL focus on integrating the people, processes, and tools within an organization to deliver a variety of management functions. ITIL provides guidance on linking specific management processes across various organizations through a business-oriented approach.

ITIL’s broad objectives are to:

• Align IT Services with their business requirements
• Provide a holistic approach to managing services  
• Provide means to deliver and support services at a justifiable cost
•  Allow IT organizations to tailor ITIL’s best practice guidelines for their specific business needs.
  

Instituting ITIL provides a strong foundation for implementing and expediting compliance controls for regulatory and security policies.

Given today’s rapidly evolving and highly competitive business environment, IT organizations are faced with an ever increasing rate of configuration changes to data center assets — especially to servers and applications — to properly service the business. Paradoxically, there has been increasing emphasis in assuring the configuration integrity of IT assets to both internal (e.g., security, operational processes, etc.) and external (e.g., SOX, GLBA, HIPAA, etc.) policies by controlling how changes are made, when and by whom.